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For some reason I can pull open the mesh; what is wrong?

April 26, 2017mesh pull wrong

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For some reason I can pull open the mesh; what is wrong?

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Posted

The Retractable ANYWHERE BABY GATE® is equipped with a ratchet release lever at the top of the case. The ratchet release lever must be in the unlocked position to allow the mesh to be unrolled across the opening. If the release lever does not EASILY move to unlocked position, it means the gear teeth are engaged. To disengage the gears, it is necessary to wind the top knob clockwise JUST A LITTLE while putting a little finger pressure on the ratchet release lever. The lever will move to the unlocked position, and you will feel the gears disengage. Pull the carrier bar and mesh across the opening as far as needed to reach the opposite wall bracket. Our product may be a bit “stiff” from production, but you will find that it will become easier and easier to open and close one-handed with time. Please view our product video demonstration.