For problems and questions email us at: MyAccountSupport@nvenergy.com Q. Why am I getting an error that reads “Information Does Not Match Our Records”?
• Customer has selected the wrong radio button when specifying where they live. (Northern NV is for the northern and central parts of the state and Southern NV is for the southern part of the state.) • Where you live is actually the service location of the home or business • The account may be under another name, such as your spouse • Social Security number is not on file or the last 4 digits don’t match your input. • Many customers do not have an SSN on file. My Account uses the SSN as a customer identification key and is required for registration on My Account. • Call customer service to provide your SSN • Your name is spelled incorrectly in our system and does not match your input • There are times that we do not get your name spelled correctly. Double check the spelling of you name on your bill. Make sure that you have entered it exactly as it appears on that bill. • If you find that we have not spelled you name correctly, please call customer service to have it corrected. • Accoun
