For companies making spending decisions on convergence, how important is lowering costs and increasing productivity?
Kuhlin: Neither is enough on its own. It is the combination of the two that gets you into the ear of the CIO. It’s one thing to simply install an IP PBX and get phones up and running, but how do you ensure that your customers are making full use of the potential of VoIP? Kuhlin: You have to have the right skills and resources inside the company to make it work. At Siemens, we have all the skills in-house to help companies do this. On the customer side, it is important to understand that these things do not come shrink-wrapped. We need to understand the business of our customers and figure out how to integrate VoIP into business processes in a way that drives the business forward. Without knowledge of the customer’s business, it is not possible to do this. For more information Learn how a refocused Siemens is setting its sights on integration. Read our exclusive: Siemens rolls out mega-sized VoIP. What are the biggest challenges that businesses face in rolling out VoIP? Kuhlin: Security
