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For committed plan types like “Platinum” next-day On Site plan, or “Gold” second-day plan, when does the “count-down” for fulfilling the commitment begin?

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For committed plan types like “Platinum” next-day On Site plan, or “Gold” second-day plan, when does the “count-down” for fulfilling the commitment begin?

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As for On Site Plan “response”, the commitment clock starts from the business day the customer request is received, if it is received before 5PM, local time. Otherwise, the clock starts the next business day.

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