First, test if the reader is functioning. Is the green LED light illuminated?
• Yes, • Check if any foreign objects have been inserted into the reader. If so, carefully try to remove it. If you cannot, please contact Access Smart at support@access-smart.com or call 1-877- 795-6466 for a new or replacement reader. • Go to step 2 below. • No, • Desktop reader: Check the reader cable is properly connected to the computer’s USB, or Notebook reader: Check that the reader is not upside down (Access Smart label is facing up), the correct end is being inserted into the computer (see arrow on label), and that the reader is fully seated into the PCMCIA port. • To check if Windows sees the reader. Click “Start,” “Control Panel,” “System,” “Hardware” tab, and “Device Manager” button. Look to see if there is a “Smart Card Reader” item without any errors or exclamation marks. If there is no listing, then the drivers were not installed correctly. See “Reader” below for more information. If there is an exclamation point, then there may be a hardware or driver conflict. You may
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