Experiencing issues refunding a Paypal transaction through Protx?
A. Some vendors have reported problems refunding certain Paypal transactions. On investigation with Paypal these were ‘eCheck’ payments. An eCheck payment is made when a bank payment is not backed up with a debit or credit card which requires between 7-9 working days to clear. It is just like writing a cheque, only it is done electronically. Therefore in order to issue a refund on an ‘eCheck’ payment, please allow between 7-9 working days from the original transaction date.
