Everyone knows that Martin is one of the worst supervisors we have in the department, but he scored in the 87th percentile on the KFL. Whats going on?
What this says is that Martin knows what to do, but doesn’t do it. Why he doesn’t do what he is supposed to do may be a result of several reasons. For example: 1) He may not have the time to do what he knows he is supposed to do. 2) The organizational climate may not be conducive for him to do what he is supposed to do. For example, his boss may not allow him to be the kind of leader he knows he should be. 3) He may not want to do what he should do in the leadership part of his job. 4) He may be a rotten supervisor in other parts of his job that are not measured by the KFL. He may come in late, leave early, and take excessive breaks. Or he may be constantly calling in sick when there is some suspicion that he really wasn’t. Or he might possibly turn in his reports late or sloppy. None of these behaviors are measured by the KFL.