Every time I try to e-mail a puzzle to friends or family an e-mail account provider detects a potential virus in the attachment and refuses to delivery the e-mail. What should I do?
Of course, our software does not contain any viruses or malicious software. Unfortunately some free e-mail account providers (Yahoo, Hotmail, Excite…) automatically block some EXE files. To avoid the problem you can: • Send the puzzles in the PZP format (described in Store Room->Mailing and exporting in the Help document of the game). Receivers will need the Jigs@w Puzzle 2 game to be able to play the puzzles. • Rename the file extension (e.g. to PPS – Power Point document extension). Receivers will have to rename it back. • Pack it to a ZIP file. Receivers will have to unpack it. • Or, use www.jigsawplanet.com. Note: If you have a virus on your computer then any exe file outgoing from your computer can include virus.
