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Even though I am able to place calls on my MAX 410/420/430 SIP, I am unable to receive incoming calls. What could be wrong?

April 26, 2017able Max SIP

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Posted

Even though I am able to place calls on my MAX 410/420/430 SIP, I am unable to receive incoming calls. What could be wrong?

1 Answer

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Posted

A. There could be several possible causes for this problem: Make sure that your MAX device shows an Online (Green) status in the Real Time Display page of the VoiceDirector Web manager. Make sure your VoiceDirector SIP Username and SIP Password are not set on another device. If the other party is dialing a Hunt or Fork Group extension number to reach you, verify first that you are on the group list. NOTE: If you are running software version v1.1.10 on your MAX, you MUST make sure that all ports are configured with an Authentication Name and Authentication Password.