Emergency versus Non-Emergency Service Call?
EMERGENCY CALLS: Priority One Calls (immediate response within 60 minutes*) Priority One Calls focus on public health, safety and wellbeing. Animal Care Officers respond immediately (based on the order of calls for service) in the following areas: Bites: aggressive and dangerous dogs Injuries: injured animals (all animals) Dangerous Animals: wildlife and reptiles Cruelty: neglect of any animals in progress School Custody: custody of animals on school grounds * Between the hours of 4:00 PM and Midnight (7-days a week) response for Priority One Calls can vary between 60 and 90 minutes) NON-EMERGENCY CALLS: Priority Two Calls (response depends on the resolution of safety related calls) Priority Two Calls include all non-critical and non-emergency situations. Animal Care recommends that residents and customers transport the following categories of animal during regular business hours*: Custody: trapped, stray or contained animal with no known owner Nuisance Wildlife: common wild animals (e
