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Email Download attempt failed: The Records I Downloaded by email haven reached me. Where are they?

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Email Download attempt failed: The Records I Downloaded by email haven reached me. Where are they?

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There are two main problems with email download requests. • Although we send out the records as soon as you request them, the network can be slow and it may take some time for the email to reach you. • There can be several reasons why an email fails to reach you completely. E.g. a large result set may be too big for the space available in your mailbox; there may be a local system problem; you may require an acknowledgement from us before an email is allowed in your mailbox – this is an automated process and there will be no acknowledgement. If your records don’t appear then if you have bookmarked your Marked List of records or your Search History you can go back into your search session and try doing the download again. You can also email the Helpdesk (copac@mimas.ac.uk) and send us: the email address used; the date of the download; and the subject of the records. We will then see if we can find and forward your missing email.

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