Element 5.3.1 requires me to aggregate, assess and communicate client feedback and levels of satisfaction, what does this mean?
This relates to using the information obtained from client feedback to improve services. Specifically the information obtained through client feedback needs to be: • collated (often in a register, linking similar themes) • reviewed – the information needs to be assessed to see what actions may be taken to deal with any issues raised through feedback. • Communication – this can be done in team meetings, carer home visits etc and ensures that all relevant people are aware of the information obtained and any decision made in response to the feedback, particularly when it relates to positive feedback about a job well done, or things that can be improved in the service. For service supporting carers, the service must regularly carers for feedback that has been obtained from the children and young people placed.
Related Questions
- Element 5.3.1 requires me to aggregate, assess and communicate client feedback and levels of satisfaction, what does this mean?
- How do the different government levels of health care deal with each other and communicate?
- How do various levels of AFS - local, area, regional and national - interact and communicate?
