Due to network failures, we often miss important scheduled calls. Is there a way to recall them or reconfigure their scheduled time?
While you cannot reconfigure the schedule time for missed leads, you can recall your customers. On the Campaign Dialing Preferences form, increase the preference level for the missed leads. This will ensure that all your missed leads are called first the next time you begin making calls. Alternatively, if you prefer to call the missed leads at a later time, you can decrease the preference level of missed leads and increase the dialing preference for fresh leads in the Campaign Dialing Preferences form. Missed leads will then be called once all fresh leads are dialed.
