Don companies have a right to prevent fraud?
Sure they do. They also have a responsibility to their shareholders to be profitable, and I suggest that angering customers is not a good way to make a profit. A balance is needed between the two extremes. For instance, a grocery store fears shoplifting, but they don’t put the vegetables under lock and key, because that would anger customers and cause them to lose business — probably more than they’d lose from shoplifting. There’s some risk in taking online orders, and there’s risk in accepting credit cards due to the phenomenon of chargebacks. However, there’s also many ways to prevent fraud. If a company chooses to prevent fraud using ham-handed methods that upset customers, they shouldn’t be surprised if people complain. In this case, CompUSA’s actions are especially outrageous to me, because it involved their very own credit card. It’s reasonable to think that this would give them additional abilities to prevent fraud, because they have both customer records and credit card record
