Doesn’t the language barrier usually lead to inefficiency or failure?
Language often creates problems in outsourcing initiatives. As consumers, we can all recall examples of overseas call centers that have created more frustration than solutions. The Philippines brings a comparative advantage to this area. Its history as a former US commonwealth means that many of its people have strong English-speaking skills and a strong affinity to American culture. B3 Services emphasizes the importance of pilot projects as a way to manage risk. Before launching a full outsourcing initiative overseas, we strive to create pilot projects that allow the client to test run workflows on a smaller scale. The evaluation phase allows the client to judge whether language skills of the offshore work team are acceptable, long before the client makes any long-term commitments to the offshoring venture.
