Doesn’t multisourcing create additional cost because you have to manage multiple suppliers?
Not necessarily. It starts with understanding your company’s desires regarding outsourcing. Does your company want to outsource all its IT, or does the corporation plan to retain some level of internal competencies to manage the IT environment? In our case we anticipated an internal IT group would retain the management, architecture, and standard-setting responsibilities. Additionally, our IT department would be responsible for business unit service delivery and customer relationship management. Q: Given the complexity of today’s IT environment, how many providers can truly offer all the required services without subcontracting to specialty providers? A: In our case we analyzed the service (work) clusters and grouped like services and/or work together to develop natural outsource domains. Q: What was the biggest positive surprise and the biggest negative surprise you found on this journey? A: In all cases each services agreement came with value-add components. With our email agreement
