Doesnt Maryland have enough oversight and quality assurance programs?
There are very conscientious oversight and quality assurance programs in Maryland that measure outcomes and general satisfaction in the PMHS as well as individual programs/facilities. Some use annual surveys, some use site visits to check for violations of heath and safety regulations, and some rely on submitted reports of violation. These kinds of evaluation, oversight and quality assurance programs are always necessary. What these kinds of programs arent able to capture are the pressing individual needs or requests and the how and why aspects of program improvement. Many of these activities are year-end or one-time evaluations, looking backward to find out if a program or activity met expectations. CQT, in contrast, offers: • Forward-looking recommendations, suggestions and explanations from the very users of the program. • Immediate, real-time and ongoing feedback about emerging issues. Heres what providers say about CQTs effectiveness: • [CQT] is a good tool that tries to establish
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