Doesn having an overseas call center present privacy and security risks?
No. Customer-service representatives, no matter where they are located, have extremely limited customer information. In addition, call center vendors are bound by the same privacy and security rules that bind the EBT contractors who hire them. In fact, the call-center function continues to be supervised by the same EBT contractor management staff. It is also worth noting that federal and state laws in place to protect individual privacy apply to contractors operating EBT systems, and extend to their subcontractors, wherever they may operate.
