Does Vividseats.com charge a service fee and how is it determined?
While all orders are subject to a service charge, we assure our customers that this charge covers the costs associated with developing the infrastructure that ensures all of our customers’ personal information is 100% safe and secure. The service charge is dependent on several factors, such as the demand for tickets to the event and the price of the ticket. We will also utilize this charge to reinforce our access to extensive resources that are put toward ensuring the authenticity of all tickets sold, as well as to make sure our customers receive their tickets in time for the event. We offer not only excellent customer service, low prices, but even a 24 hour emergency hotline, 866-848-TIXX, all to provide our customers with a hassle-free ticket purchasing experience. We openly encourage customers to alert us if they find tickets for a lower price with any of our competitors – we will always strive to beat their prices.
While all orders are subject to a service charge, we assure our customers that this charge covers the costs associated with developing the infrastructure that ensures all of our customers’ personal information is 100% safe and secure. The service charge is dependent on several factors, such as the demand for tickets to the event and the price of the ticket. We will also utilize this charge to reinforce our access to extensive resources that are put toward ensuring the authenticity of all tickets sold, as well as to make sure our customers receive their tickets in time for the event. We offer not only excellent customer service, low prices, but even a 24 hour emergency hotline, 866-848-8499, all to provide our customers with a hassle-free ticket purchasing experience. We openly encourage customers to alert us if they find tickets for a lower price with any of our competitors – we will always strive to beat their prices.
