Does TQA come in with solutions to specific company problems, such as might be found in accounting, distribution, customer service, marketing, call center, IT, manufacturing?
. A. No. We provide business excellence methods and tools to understand the root issues of problems and help identify and implement effective solutions. We accept Dr. W. Edwards Deming’s viewpoint that “the only true experts are the people doing the work”. Therefore, we work with the appropriate folks within the organization to achieve the results. While we may bring with us experience in various disciplines, we are not like “Wyatt Earp coming into Dodge City to clean things up”. Our approach is to work with the leadership team to identify areas for improvement. Then, in collaboration with them, engage the appropriate associates to achieve the desired results. During this process, we utilize a business excellence approach that achieves defined short-term results while leaving a legacy of internal capability to sustain improvements and achieve long-term progress. .
