Does title II require that telephone emergency service systems be compatible with all formats used for TDD communications?
No. At present, telephone emergency services must only be compatible with the Baudot format. Until it can be technically proven that communications in another format can operate in a reliable and compatible manner in a given telephone emergency environment, an agecny is not required to provide direct access to computer modems using formats other than Baudot. • Q: In areas without 9-1-1 services, are Public Safety Agencies still required to provide direct access to their telephone emergency services? A: Yes. Where a 9-1-1 line is not available and the PSA provides emergency services by calling a seven-digit number, it may provide two separate lines – one for voice calls, and another for TDD calls – rather than providing direct access for nonvoice calls on the line used for voice calls. In that case, the services for TDD calls must be as effective as those offered for voice calls in terms of time response and hours of operation (i.e., 24-hour). Also, the PSA must ensure that the TDD numb
