Does Title II require that telephone emergency service systems be compatible with all codes used for TTY communications?
No. At present, telephone emergency services must only be compatible with the Baudot format. Until it can be technically proven that communications in another format can operate in a reliable and compatible manner in a given telephone emergency environment, a State or local government agency is not required to provide direct access to computer modems using formats other than Baudot. Q: Can PSAPs rely on State relay services to answer emergency calls from persons who are deaf, hard of hearing, or who have speech impairments? A: No. The Title II regulation specifically prohibits emergency telephone service providers from relying on relay services. Relay services do not provide “direct access,” because they require the services of a third party and are far more time-consuming than direct TTY calls. However, if a person placing a call to a PSAP voluntarily chooses to rely on a telephone relay service, the PSAP must answer and respond appropriately to such a call. II. Direct, Equal TTY Acce
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