Does the warranty cover “consequential damages?
” Many warranties do not cover damages caused by the product, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the lost food. • Are there any conditions or limitations on the warranty? Some warranties provide coverage only if you maintain or use the product as directed. For example, a warranty may cover only personal usesas opposed to business usesof the product. Make sure the warranty will meet your needs. Spoken Warranties If a salesperson makes a promise orally, such as that the company will provide free repairs, get it in writing. Otherwise, you may not be able to get the service that was promised. Warranty Pieces When you buy a car, home, or major appliance, you may be offered a service contract. Although often called “extended warranties,” service contracts are not warranties. Service contracts, like warranties, provide repair and/or maintenance for a specific time. Warranties, however,
Many warranties do not cover consequential damages. This means that the company will not pay for any damage the product caused, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the food you lost. ARE THERE ANY CONDITIONS OR LIMITATIONS ON THE WARRANTY? Some warranties only provide coverage if you maintain or use the product as directed. For example, a warranty may cover only personal uses — as opposed to business uses — of the product. Make sure the warranty will meet your needs. WHO DO YOU CONTACT TO OBTAIN WARRANTY SERVICE? It may be the seller or the manufacturer who provides you with service. WHAT WILL YOU HAVE TO DO TO GET REPAIRS? Look for conditions that could prove expensive, such as a requirement that you ship a heavy object to a factory for service. WHAT WILL THE COMPANY DO IF THE PRODUCT FAILS? Find out if the company will repair it, replace it, or return your money. SPOKEN WARRAN
