Does the URAC Health UM, CM and DM accreditation include staff performing these functions that are telecommuting or working out of a client site?
Response: Yes, staff working offsite – either telecommuting or working at a client site – is included within the scope of the accreditation. URAC reviewers will examine staff files, QM oversight, etc. as it involves this type of staff and URAC reviewers may interview them either telephonically, have them come into the office, or even visit them at their off-site location.
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