Does the system support the ability to recover from unexpected failures (i.e., redundancy, failover and backup capability)?
The AR System utilizes a multithreaded architecture, which allows the server to efficiently process client requests. This architecture includes a Thread Manager that is responsible for monitoring and restarting threads during unexpected failures. Additionally, Remedy provides the Distributed Server Option, an intelligent data replication tool. To ensure service continuity, DSO can be used in conjunction with best of breed High Availability solutions that can automatically route client requests to a backup AR System server. In the event of a crisis, client requests can also be rerouted to an AR System server at a remote site.
