Does the system allow administrators to view results of notifications in real-time via the web without manual page refreshes?
While an alert is in progress, BroadBlast’s SWN platform provides comprehensive real-time reporting through the same web interface the alert was initiated from through a feature called Alert Tracer. The latest, time-stamped status of every contact point for every recipient, including attempts made, errors, any response(s) selected, etc., are displayed and refreshed automatically at the user’s preferred interval. This message detail page also includes a high-level (executive) summary of the message documenting all the message’s elements (sender, subject, message, available responses, optional features employed, etc.) and the overall response rate. The Alert Tracer feature tracks more than 90 real-time statuses for voice and text alerts including Recipient Hung Up, Busy, Delivered, etc. with time-stamped information provided. Results for every alert are retained indefinitely for customer historical/auditing purposes.
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