Does the sophistication of a telephone system impact a company’s bottom line?
In some ways, it may eliminate an employee or two. Many companies like the personal touch to have all callers greeted by an operator. Due to this, servicing all callers in a timely manner may take two operators. Newer systems are tied into the operator’s desk, which may show an icon for each person in or out, online or offline. This increases the efficiency and information at hand by the operator, who can now say, ‘John Smith is not in at the moment. Would you like to speak to John Doe, his associate in sales?’ or, ‘I can transfer you to his voice mail.’ Some vendors offer a buyback or upgrade program. How can a telephone system increase productivity for a positive bottom-line impact? The newer phones have been simplified to provide some direction on call transfer, call forwarding and conference calling. I still sometimes have difficulty splitting a conference call and dropping the right person. The new systems have solved that problem by provided directions for their features.k a phon
In some ways, it may eliminate an employee or two. Many companies like the personal touch to have all callers greeted by an operator. Due to this, servicing all callers in a timely manner may take two operators. Newer systems are tied into the operator’s desk, which may show an icon for each person in or out, online or offline. This increases the efficiency and information at hand by the operator, who can now say, ‘John Smith is not in at the moment. Would you like to speak to John Doe, his associate in sales?’ or, ‘I can transfer you to his voice mail.’ Some vendors offer a buyback or upgrade program. How can a telephone system increase productivity for a positive bottom-line impact? The newer phones have been simplified to provide some direction on call transfer, call forwarding and conference calling. I still sometimes have difficulty splitting a conference call and dropping the right person. The new systems have solved that problem by provided directions for their features.k a phon
