Does the ServiceNOW™ program provide alarm monitoring for my Avaya telephone system?
YES. The Avaya will automatically send alarms to our RMATS alarm monitoring center. The RMATS center monitors incoming alarms 7 days a week, 24 hours a day. When an alarm is received, the RIMOOS monitoring system automatically dials in and resolves approximately 80% of problems with the Avaya System. If the problem cannot be resolved, it alerts our on-call technicians via e-mail and text message to their cell phone and pager. The technician will normally remotely access your system and begin problem diagnosis and remedial action.
