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Does the Requester, TSPOC or Additional Contact have to receive an email of every update?

April 26, 2017additional contact email requester

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Does the Requester, TSPOC or Additional Contact have to receive an email of every update?

1 Answer

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• No – NETS staff can change the Additional Staff, Email Originator and TSPOC fields to no and the associated staff will not receive a copy of the current update. These fields change back to Yes the next time the ticket is viewed.