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Does the Raleigh-Wake County Emergency Communications Center have the ability to assist hearing and speech impaired callers?

April 26, 2017ability assist center communications County emergency hearing impaired raleigh-wake speech

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Does the Raleigh-Wake County Emergency Communications Center have the ability to assist hearing and speech impaired callers?

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Yes. Hearing and speech impaired callers are able to call 9-1-1 just like any other citizen. As required by the Americans with Disabilities Act, Raleigh-Wake County Emergency Communications is equipped with TTY (Text Telephone/Telephone Device for the Deaf) equipment at every call taking position to assist hearing and speech impaired callers. The TTY/TDD technology is built into the phone system to enable seamless communication with callers who have the need to use a TTY/TDD to communicate. All of our Call-Takers are thoroughly trained in the use of a TTY/TDD, as well as continuously trained throughout the year to maintain proficiency in the use of the equipment.