Does the PCC just exist for the rich and famous?
Quite the contrary. The PCC is specifically designed to help members of the public who find themselves – often through no fault of their own – involved in news stories. To this end, the PCC provides a free and accessible service, which requires no legal expertise, and includes: a Helpline to assist members of the public in making complaints; the publication of literature in a range of minority languages – including Welsh, Urdu, Bengali, Gaelic, Arabic, Somali and Chinese; this website so that information is available 24 hours a day; a Textphone to assist deaf or hard of hearing persons with enquiries; and a 24-hour paging service to ensure that personal advice is available around the clock for all those who need it. In 2008, 95% of all complainants were ordinary members of the public.
