Does the OIG investigate every type of complaint or allegation that is brought to its attention?
A. The Office of Investigations of the OIG reviews and evaluates every complaint and allegation, but does not respond with investigative action in reaction to all incoming reports and information. Oftentimes, information is reviewed and then forwarded to the appropriate department, division, or sector within Metro. For example, reports regarding overcrowded conditions on buses, or dirty conditions on Metro property, are promptly referred to Metro for appropriate action. These types of complaints do not fall within the general categories of fraud, waste, and abuse. Also, issues involving unions and union-contracts are referred to Labor Relations, and issues involving time and attendance are routinely referred to the appropriate management personnel. The OIGs mission is to carefully focus its limited resources on matters involving fraud, waste, and abuse. Therefore, it does not engage in Metro managements job of managing.
