Does the ISP offer communications software as part of its service?
If so, find out from other users whether or not the software is reliable. Is it free or do they charge for it and if they charge, how much? If they do not provide this software, find out what kind you should obtain yourself that is compatible with their systems. Eventually, you may download enhanced communications software from the Internet itself, but you need something to start with. Does the ISP provide service and installation support? Will the ISP set up your system and help fix it when problems occur? If so, how much will it cost? How quick is the response time? (If they provide free service but it takes two weeks before they can come to your office, you may want to consider another provider.) What evidence does the ISP have of good service? Ask current customers about their level of satisfaction with this ISP. Get several references from the ISP itself or check around with people from other organizations that are already use the ISP. You may find it helpful to use a list or char
