Does the hospice have an on-going program to monitor the quality of care provided to its patients?
Hospice of Acadiana, Inc. has in place several measures of quality care. One example of such measure is the Family Satisfaction Survey, sent to the primary care giver approximately one month after the patients death. That survey helps us determine — among other factors — our rate of success in managing the patients pain and discomforting symptoms, educating the family members in the care of their patient, and preparing the family emotionally for the death of their patient. Another measure is a survey completed by family members in the bereavement program. That survey helps us determine how well we have helped family members cope with their loss after the patient’s death.
