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Does the email address in the users account profile match the one the user is attempting to use?

April 26, 2017account attempting email address profile user

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Does the email address in the users account profile match the one the user is attempting to use?

1 Answer

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Posted

The email address in the user’s account profile may be outdated or entered incorrectly, or the user may be attempting to use an unknown address. If so, you can update this information through the Edit an Email Address tool, or the user can update the email address in their profile through their personal account area of the site.