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Does the ELCFH ever use a “mystery shopper” to ensure the quality of the service offered to parents by Client Services Specialists?

April 26, 2017elcfh ensure mystery shopper offered Parents quality service

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Does the ELCFH ever use a “mystery shopper” to ensure the quality of the service offered to parents by Client Services Specialists?

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Yes. The ELCFH periodically facilitates “secret shopper” calls to ensure the information given to parents is clear, concise and ethical. In addition, all parents are given a parent survey to provide a critique on the quality of the service they received.