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Does the CPAC Managed Services Help Desk guarantee resolution of technical issues?

April 26, 2017cpac guarantee help desk managed resolution Services Technical

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Does the CPAC Managed Services Help Desk guarantee resolution of technical issues?

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Due to the nature of our role, resolution guarantees are not possible in all cases some issues require on site support. However, the technicians are highly trained and dedicated to providing their best effort. We strive to maintain a First Call resolution rate of 70%. Non-resolved calls are escalated following a custom, predefined escalation path.