Does the client self-test work?
Self-test software is built into the main menu of the backup client – see the Run > Test Connection pulldown menu option. It tests the basic operation of the software. If this doesn t work, backups will definitely not work. Note where the self-test fails and contact Dr.Backup support. We may be able to provide some guidance on how to diagnose the problem. Most common reason for a self-test failure is a personal firewall setting.