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Does the answering service use the Fermilab Helpdesk tools to page on-calls?

April 26, 2017fermilab helpdesk on-calls page service tools

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Does the answering service use the Fermilab Helpdesk tools to page on-calls?

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In normal circumstances, the answering service will use the Computing Division Remedy ticket tracking system and work flow to page an on-call. If there is a site wide issue and Remedy is unavailable, the answering service will use their applications with redundant Fermilab work flow information.