Does that create a communications gap with military personnel?
Percell: No, because I change my dialect. I talk to my suppliers in one dialect, which is “geek-techese.” I talk to my peers and other CIOs in the commercial and services space in whatever dialect they can relate to. When I talk to the military folks, I don’t use the B word [business] because it’s not well thought of. [Some believe that] when you make systems more efficient, you’ve compromised their effectiveness. So, I’ve switched the language. In fact, the chief of staff of the Air Force took the “business modernization” context and changed its name to “operational support modernization.” I’m one of the first people to start talking in those terms. I’m not modernizing the business of the Air Force; I’m modernizing the operational support of the Air Force, which means that the business gets dragged along in the vortex. That very much helps the credibility issue and cements the relationship. Fed Tech: What is your greatest responsibility going forward? Percell: The focus changes, the i
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