Does TCI Long Distance reimburse for fees incurred when switching LD service?
Sometimes the Local Exchange Carrier (LEC) does charge the customer for changing of a PIC. This fee varies by LEC. When this situation occurs, TCI Long Distance requests that the customer contact our TCI Long Distance Customer Service Group so that we can credit the customer accordingly. If the switching fee is over $10, TCI Long Distance will request that the customer fax in the copy of the LEC bill showing the switching fee detail and we will issue a credit for the fees accordingly.
