Does Submerce offer a way to create orders through the backoffice for orders such as telephone, FAX, email, etc?
Yes, the standard solution recieves the Submerce Sales Order Manager (SOM) which allows you to identify a customer, autopopulate their Bill To and Ship To info, add products and charge shipping and offer discounts. For heavy outbound and inbound sales calls, Submerce recommends an upgrade to their Submerce Order Management Solution (OMS) which offers sophisticated CRM tools and advanced Upsell, Crossell features and more.
