Does Smallbiz give us all the pricing/service/option details in writing?
We feel ethically obliged to give you all details in writing. We know that it can make things look complicated, but we cannot see how someone could make an informed (or safe) decision on the basis of a flimsy sales brochure or the unrecorded promises of a salesperson. This enables you to look at it later (without the salesperson in your face), to show it to someone (that might know more than you), to check and compare with other system and to be able to refer to later after you have purchased (to check what you are being charged and are entitled to). With all of this in writing (from when you purchased) you dont have to worry about trying to enforce/remember what was said by the salespeople. We have known of instances where sales people would not give a detailed breakdown in writing of the hardware, software, setup, training, ongoing support & program fees, warranty etc (unbelievable). Yes it is a legal contract and I would be VERY scared of dealing with companies that will not provide
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