Does six sigma apply to administrative operations?
Six sigma is applicable to administrative applications. One key issue associated with administrative processes is that a key source of variation in system performance is the human factor. While most employees desire to deliver high performance, leadership needs to provide a process that fundamentally enables high performance. Furthermore, many processes with humans as primary processors and measurement tools require a robust process specifically addressing human noise since the presence and impact of noise in such a system is significantly amplified. Lean manufacturing and six sigma provide the tools to improve existing administrative operations and supply a robust process. It is also complementary to High Performance Work Team environments providing the tools to address more complex issues.
