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Does Service Desk search the entire Knowledge Base? If yes, can I search only in one single Category?

April 26, 2017category Desk entire search service yes

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Does Service Desk search the entire Knowledge Base? If yes, can I search only in one single Category?

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When you click a Category and display documents assigned to this Category and search, Service Desk searches only in that particular Category. However, you can change this behavior and search in all the Categories.