Does requesting HumanEdj support involve sharing sensitive information with Role Modellers?
Message contents are never included in HumanEdj log files. However, the names, email addresses, subjects and times of messages sent/received via HumanEdj are included in HumanEdj log files. This level of detail is necessary since your HumanEdj log file provides an audit trail of your working activity (its existence is a key benefit of using HumanEdj to do your work). Hence it must be possible to use the log file to distinguish the many different events that take place. If you prefer, log files can be edited manually before sending to Role Modellers for support. To do this, do not choose Request Support from the Help menu. Rather, export the log to a disk file (as above) and cut/paste the section concerning your issue into an email to us, taking care to remove any text that may be sensitive. You can locate such a section by noting the day/time at which you experienced problems, and searching for this day/time in the log file. The exact format of the day/time may differ according to your
