Does Qwest consider it a repair issue if the customers line does not achieve 1.5M speed?
Qwest will work with the customer to see if speed can be increased. However, if the issue with the service is isolated to speed, the ticket will not be dispatched to the field. Qwest will use the current standard practice to manage repair tickets. The policy will continue to be evaluated by Qwest. _________________________________ Qwest Choice DSL Deluxe: Available for residential use only. Service may not be available in all areas. Activation Offer: Activation fee waiver ends on 2/27/04 and $0.01 activation fee applies from 2/28/04 to 5/28/04 ; $9.99 change of speed fee waived until 5/28/04 . Requires DSL Modem which can be purchased or rented through Qwest and a shipping and handling fee of $9.99 will be charged to your account. Failure to return rented modem will result in a continued rental charge of $3. Actual DSL speed varies depending on service location, phone line qualifications, computer performance/configuration, network/Internet congestion and other factors. Uninterrupted o
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