Does QuestionPoint use all the information in a customized patron form to determine the best match route?
No, the information collected on patron question forms (aside from the patron’s name, e-mail address, and question) does not carry over. There is currently no way to create a standard global form with all the possible data elements that institutions might include on their question forms. To fully populate the global form, we would need to require all institutions to use a single standard form. However, you might find it useful to ask the patron to provide some of the other information required on the global form, such as education level or turnaround time, so you have it available when you complete the global routing form.
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