Does ProPay provide fraud protection insurance, or escrow services?
ProPay does not provide any insurance or escrow services. We provide tools that you can use to protect yourself against fraudulent transactions (AVS and CVV2/CID), but we do not provide any fraud protection guarantee. As a merchant, it is your responsibility to document your transactions and to verify your customers’ information (including the customers’ addresses using AVS and cards using CVV2/CID) as you process transactions. AVS will verify how close the address entered matches the address on file at the credit card issuing bank. If a customer gives you a shipping address that returns a poor AVS match, this could be an indication of possible fraudulent activity. Likewise, a customer who says he or she is in, for example, Ohio, asking you to ship to Indonesia, this would be another red flag. The CVV2/CID is a good indicator that your customer has the card in his or her possession.
ProPay does not provide any insurance or escrow services. We provide tools that you can use to protect yourself against fraudulent transactions, but we do not provide any fraud protection guarantee. As a merchant, it is your responsibility to document your transactions and to verify your customers’ information as you process transactions, including their addresses using AVS and their CVV2 or CID.
