Does Progent have a defined methodology for best practices in solving IT problems?
Progents team of Microsoft and Cisco-certified IT experts have in-depth real-world industry experience, on the front lines of IT support, executing a wide variety of networking tasks for a broad selection of customers. Every Progent consultant carries a proven set of personal methodologies from this extensive industry experience, and these are further refined by the corporate-wide best practices training that Progent teaches its support staff. For larger projects, Progent consultants use the Microsoft Solutions Framework structure for service delivery which divides projects into discrete and manageable sections that decrease the possibility of a project getting out of control.
